In Warren Berger’s book Glimmer he talks about the Five Whys concept of the design company IDEO. It boils down to asking yourself ‘why’ you do something, and then asking ‘why’ you gave that answer, to the tune of five times.
Another fascinating – and in parts infuriating – podcast from Sitepoint, who bring in two User Experience Designers to repsond to Ryan Carson’s tweet that “‘UX Professional’ is a bullshit job title. It’s just a way to over-charge naive clients. All web designers should be UX pros”.
One of the things that has occured to me about this Engagement lark (and perhaps explains why I’m interested) is that those whose work I’ve read are trying to design systems which encourage the best default behaviour.